Kristine Chong meeting with UX leadership in Bentonville, Arkansas
Kristine Chong meeting with UX leadership in Bentonville, Arkansas
Kristine Chong meeting with UX leadership in Bentonville, Arkansas
Walmart Home Office

Leadership Style.

As a UX Leader, I believe in guiding teams to create intentional design solutions grounded in clear, purpose-driven values. My leadership is anchored in four core values: Collaboration, Curiosity, Empathy, and Integrity—the foundations that inspire trust, foster innovation, and drive excellence in every project.

My leadership approach emphasizes strategic planning, relationship-building, and nurturing a supportive culture where team members feel safe, respected, and motivated to grow.

By leading with transparency and integrity, I aim to create a space where everyone can thrive and contribute to impactful design solutions.

Core Values

My approach as a strategic leader, trusted partner, and dedicated team member

🤝

Collaboration

Working constructively together, while actively listening, asking questions, and providing thoughtful feedback.

🤝

Collaboration

Working constructively together, while actively listening, asking questions, and providing thoughtful feedback.

🤝

Collaboration

Working constructively together, while actively listening, asking questions, and providing thoughtful feedback.

🔍

Curiosity

Embracing new ideas and persistently trying to find solutions, regardless of their complexity.

🔍

Curiosity

Embracing new ideas and persistently trying to find solutions, regardless of their complexity.

🔍

Curiosity

Embracing new ideas and persistently trying to find solutions, regardless of their complexity.

🫂

Empathy

Taking steps to understand, acknowledge, and consider different perspectives.Embracing new ideas and persistently trying to find solutions, regardless of their complexity.

🫂

Empathy

Taking steps to understand, acknowledge, and consider different perspectives.Embracing new ideas and persistently trying to find solutions, regardless of their complexity.

🫂

Empathy

Taking steps to understand, acknowledge, and consider different perspectives.Embracing new ideas and persistently trying to find solutions, regardless of their complexity.

🧭

Integrity

Upholding moral standards fueled by honesty, transparency, and simply doing the right thing.

🧭

Integrity

Upholding moral standards fueled by honesty, transparency, and simply doing the right thing.

🧭

Integrity

Upholding moral standards fueled by honesty, transparency, and simply doing the right thing.

Leadership Strategies

My process for leading with intentionality

🎯

Know the Business Goals

Aligning efforts with company objectives for meaningful impact and measurable success.

🎯

Know the Business Goals

Aligning efforts with company objectives for meaningful impact and measurable success.

🎯

Know the Business Goals

Aligning efforts with company objectives for meaningful impact and measurable success.

🗓️

Plan and Predict

Looking ahead and anticipating outcomes to inform strategic decisions.

🗓️

Plan and Predict

Looking ahead and anticipating outcomes to inform strategic decisions.

🗓️

Plan and Predict

Looking ahead and anticipating outcomes to inform strategic decisions.

📋

Organize and Prioritize

Focusing on the most important tasks with efficiency in mind.

📋

Organize and Prioritize

Focusing on the most important tasks with efficiency in mind.

📋

Organize and Prioritize

Focusing on the most important tasks with efficiency in mind.

⚖️

Find Common Ground

Working together to solve a shared problem and achieve a common goal.

⚖️

Find Common Ground

Working together to solve a shared problem and achieve a common goal.

⚖️

Find Common Ground

Working together to solve a shared problem and achieve a common goal.

🚀

Empower the Team

Providing the team with resources, direction, and feedback to succeed.

🚀

Empower the Team

Providing the team with resources, direction, and feedback to succeed.

🚀

Empower the Team

Providing the team with resources, direction, and feedback to succeed.

🌐

Build Relationships

Strengthening connections within and outside the organization to create a supportive network.

🌐

Build Relationships

Strengthening connections within and outside the organization to create a supportive network.

🌐

Build Relationships

Strengthening connections within and outside the organization to create a supportive network.

What I Champion in UX Practice

My process for achieving design quality and driving measurable outcomes

🧠

Research-Driven Decisions

Knowing relevant data points and asking the right questions to inform design decisions.

🧠

Research-Driven Decisions

Knowing relevant data points and asking the right questions to inform design decisions.

🧠

Research-Driven Decisions

Knowing relevant data points and asking the right questions to inform design decisions.

💡

Systems Thinking

Understanding the current end-to-end system to methodically identify redundancies, pain points, and opportunities for improvement.

💡

Systems Thinking

Understanding the current end-to-end system to methodically identify redundancies, pain points, and opportunities for improvement.

💡

Systems Thinking

Understanding the current end-to-end system to methodically identify redundancies, pain points, and opportunities for improvement.

👤

User Motivations

Understanding user needs, behaviors, and underlying problems to design solutions with intentionality.

👤

User Motivations

Understanding user needs, behaviors, and underlying problems to design solutions with intentionality.

👤

User Motivations

Understanding user needs, behaviors, and underlying problems to design solutions with intentionality.

🎨

Design Consistency

Advocating for accurate and consistent use of design systems to ensure continuity, learnability, predictability, and scalability.

🎨

Design Consistency

Advocating for accurate and consistent use of design systems to ensure continuity, learnability, predictability, and scalability.

🎨

Design Consistency

Advocating for accurate and consistent use of design systems to ensure continuity, learnability, predictability, and scalability.

📚

UX Best Practices

Being knowledgeable about UX fundamentals to ensure baseline accessibility and usability principles are part of the design process.

📚

UX Best Practices

Being knowledgeable about UX fundamentals to ensure baseline accessibility and usability principles are part of the design process.

📚

UX Best Practices

Being knowledgeable about UX fundamentals to ensure baseline accessibility and usability principles are part of the design process.

💬

Communicating UX with Intent

Maintaining awareness of key decision-makers and cross-functional roles to communicate UX decisions in ways that resonate across teams.

💬

Communicating UX with Intent

Maintaining awareness of key decision-makers and cross-functional roles to communicate UX decisions in ways that resonate across teams.

💬

Communicating UX with Intent

Maintaining awareness of key decision-makers and cross-functional roles to communicate UX decisions in ways that resonate across teams.

Principles for Team Success

My process for building healthy, high-performing teams

Whiteboard with sticky notes
Whiteboard with sticky notes
Whiteboard with sticky notes

🧩

Team Building

Fostering team camaraderie through social activities and events outside of work.

🧩

Team Building

Fostering team camaraderie through social activities and events outside of work.

🧩

Team Building

Fostering team camaraderie through social activities and events outside of work.

🫂

Psychological Safety

Ensuring team members feel safe to express ideas and take risks without fear of judgment.

🫂

Psychological Safety

Ensuring team members feel safe to express ideas and take risks without fear of judgment.

🫂

Psychological Safety

Ensuring team members feel safe to express ideas and take risks without fear of judgment.

💬

Constructive Feedback

Providing actionable and supportive feedback to promote continuous improvement and growth.

💬

Constructive Feedback

Providing actionable and supportive feedback to promote continuous improvement and growth.

💬

Constructive Feedback

Providing actionable and supportive feedback to promote continuous improvement and growth.

📈

Professional Development

Allowing space for ongoing education to enhance skills and expertise.

📈

Professional Development

Allowing space for ongoing education to enhance skills and expertise.

📈

Professional Development

Allowing space for ongoing education to enhance skills and expertise.

🙏

Respect for Individuals

Valuing the unique contributions and perspectives of each team member.

🙏

Respect for Individuals

Valuing the unique contributions and perspectives of each team member.

🙏

Respect for Individuals

Valuing the unique contributions and perspectives of each team member.

🌟

Lead by Example

Demonstrating the actions, behaviors, and attitude expected from the team.

🌟

Lead by Example

Demonstrating the actions, behaviors, and attitude expected from the team.

🌟

Lead by Example

Demonstrating the actions, behaviors, and attitude expected from the team.

Leadership Examples

Selected examples highlighting process, team, and impact

Reducing Vendor Costs by Hiring a New UX Team

Led the transfer of multiple UX projects from a 3rd party design agency and built a new enterprise design team.

Reducing Vendor Costs by Hiring a New UX Team

Led the transfer of multiple UX projects from a 3rd party design agency and built a new enterprise design team.

Reducing Vendor Costs by Hiring a New UX Team

Led the transfer of multiple UX projects from a 3rd party design agency and built a new enterprise design team.

Building Enterprise UX Operations at Scale

At Walmart, I standardized ways of working for UX managers, stakeholders, designers, researchers, and operations.

Building Enterprise UX Operations at Scale

At Walmart, I standardized ways of working for UX managers, stakeholders, designers, researchers, and operations.

Building Enterprise UX Operations at Scale

At Walmart, I standardized ways of working for UX managers, stakeholders, designers, researchers, and operations.

Copyright 2026 Kristine Chong. All Rights Reserved.

Copyright 2026 Kristine Chong. All Rights Reserved.

Copyright 2026 Kristine Chong. All Rights Reserved.