Kristine Chong meeting with UX leadership in Bentonville, Arkansas

Leadership Style.

As a UX Leader, I believe in guiding teams to create intentional design solutions grounded in clear, purpose-driven values. My leadership is anchored in four core values: Collaboration, Curiosity, Empathy, and Integrity—the foundations that inspire trust, foster innovation, and drive excellence in every project.

My leadership approach emphasizes strategic planning, relationship-building, and nurturing a supportive culture where team members feel safe, respected, and motivated to grow.

By leading with transparency and integrity, I aim to create a space where everyone can thrive and contribute to impactful design solutions.

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foundations

How I View Team Dynamics

My approach as a strategic leader, trusted partner, and dedicated team member

Collaboration

Working constructively together, while actively listening, asking questions, and providing thoughtful feedback.

Collaboration

Working constructively together, while actively listening, asking questions, and providing thoughtful feedback.

Curiosity

Embracing new ideas and persistently trying to find solutions, regardless of their complexity.

Curiosity

Embracing new ideas and persistently trying to find solutions, regardless of their complexity.

Empathy

Taking steps to understand, acknowledge, and consider different perspectives. Embracing new ideas and persistently trying to find solutions, regardless of their complexity.

Empathy

Taking steps to understand, acknowledge, and consider different perspectives. Embracing new ideas and persistently trying to find solutions, regardless of their complexity.

Integrity

Upholding moral standards fueled by honesty, transparency, and simply doing the right thing.

Integrity

Upholding moral standards fueled by honesty, transparency, and simply doing the right thing.

CROSS-FUNCTIONAL COMMUNICATION

How I Work with Partners

My process for leading with intentionality

Know the Business Goals

Aligning efforts with company objectives for meaningful impact and measurable success.

Know the Business Goals

Aligning efforts with company objectives for meaningful impact and measurable success.

Plan and Predict

Looking ahead and anticipating outcomes to inform strategic decisions.

Plan and Predict

Looking ahead and anticipating outcomes to inform strategic decisions.

Organize and Prioritize

Focusing on the most important tasks with efficiency in mind.

Organize and Prioritize

Focusing on the most important tasks with efficiency in mind.

Find Common Ground

Working together to solve a shared problem and achieve a common goal.

Find Common Ground

Working together to solve a shared problem and achieve a common goal.

Empower the Team

Providing the team with resources, direction, and feedback to succeed.

Empower the Team

Providing the team with resources, direction, and feedback to succeed.

Build Relationships

Strengthening connections within and outside the organization to create a supportive network.

Build Relationships

Strengthening connections within and outside the organization to create a supportive network.

PROCESS-DRIVEN APPROACH

How I Advocate for UX

My process for achieving design quality and driving measurable outcomes

Research-Driven Decisions

Knowing relevant data points and asking the right questions to inform design decisions.

Research-Driven Decisions

Knowing relevant data points and asking the right questions to inform design decisions.

Systems Thinking

Understanding the current end-to-end system to methodically identify redundancies, pain points, and opportunities for improvement.

Systems Thinking

Understanding the current end-to-end system to methodically identify redundancies, pain points, and opportunities for improvement.

User Motivations

Understanding user needs, behaviors, and underlying problems to design solutions with intentionality.

User Motivations

Understanding user needs, behaviors, and underlying problems to design solutions with intentionality.

Visual Consistency

Advocating for accurate and consistent use of design systems to ensure continuity, learnability, predictability, and scalability.

Visual Consistency

Advocating for accurate and consistent use of design systems to ensure continuity, learnability, predictability, and scalability.

UX Best Practices

Being knowledgeable about UX fundamentals to ensure baseline accessibility and usability principles are part of the design process.

UX Best Practices

Being knowledgeable about UX fundamentals to ensure baseline accessibility and usability principles are part of the design process.

Communicating with Intent

Maintaining awareness of key decision-makers and cross-functional roles to communicate UX decisions in ways that resonate across teams.

Communicating with Intent

Maintaining awareness of key decision-makers and cross-functional roles to communicate UX decisions in ways that resonate across teams.

WAYS OF WORKING

How I Lead
Successful Teams

My process for building healthy, high-performing teams

Team Scaling

Professional Development & Mentorship

Constructive Feedback

Psychological Safety

Respect for Individuals & Diverse Opinions

Leadership by Example

Leadership Examples

Selected examples highlighting process, team, and impact

Reducing Quarterly Vendor Costs by $1M

Led the transfer of multiple UX projects from a 3rd party design agency and built a new enterprise design team.

View Work

Reducing Quarterly Vendor Costs by $1M

Led the transfer of multiple UX projects from a 3rd party design agency and built a new enterprise design team.

View Work

Reducing Quarterly Vendor Costs by $1M

Led the transfer of multiple UX projects from a 3rd party design agency and built a new enterprise design team.

View Work

Building Enterprise UX Operations at Scale

At Walmart, I standardized ways of working for UX managers, stakeholders, designers, researchers, and operations.

View Work

Building Enterprise UX Operations at Scale

At Walmart, I standardized ways of working for UX managers, stakeholders, designers, researchers, and operations.

View Work

Building Enterprise UX Operations at Scale

At Walmart, I standardized ways of working for UX managers, stakeholders, designers, researchers, and operations.

View Work

Kristine Chong

Senior UX Design Leader

kristine.ux@gmail.com

Explore

About

Leadership

Portfolio

Case Studies

Testimonials

Resume

Let's Connect

Behance

Dribbble

Kristine Chong

Senior UX Design Leader

kristine.ux@gmail.com

Explore

About

Leadership

Portfolio

Case Studies

Testimonials

Resume

Let's Connect

Behance

Dribbble

Kristine Chong

Senior UX Design Leader

kristine.ux@gmail.com

Explore

About

Leadership

Portfolio

Case Studies

Testimonials

Resume

Let's Connect

Behance

Dribbble

Leadership Style.

Leadership Style.

foundations

How I View Team Dynamics

Collaboration

Collaboration

Curiosity

Curiosity

Empathy

Empathy

Integrity

Integrity

CROSS-FUNCTIONAL COMMUNICATION

How I Work with Partners

Know the Business Goals

Know the Business Goals

Plan and Predict

Plan and Predict

Organize and Prioritize

Organize and Prioritize

Find Common Ground

Find Common Ground

Empower the Team

Empower the Team

Build Relationships

Build Relationships

PROCESS-DRIVEN APPROACH

How I Advocate for UX

Research-Driven Decisions

Research-Driven Decisions

Systems Thinking

Systems Thinking

User Motivations

User Motivations

Visual Consistency

Visual Consistency

UX Best Practices

UX Best Practices

Communicating with Intent

Communicating with Intent

WAYS OF WORKING

WAYS OF WORKING

How I Lead Successful Teams

How I Lead Successful Teams

Leadership Examples

Reducing Quarterly Vendor Costs by $1M

Reducing Quarterly Vendor Costs by $1M

Reducing Quarterly Vendor Costs by $1M

Building Enterprise UX Operations at Scale

Building Enterprise UX Operations at Scale

Building Enterprise UX Operations at Scale

How I Lead
Successful Teams

How I Lead
Successful Teams